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Is there a regulation that spells out phone courtesy when speaking to leaders?

Company Command: The Bottom Line - Army Leadership Guide

There is no specific regulation that covers phone courtesy. However when talking on the phone all other military customs and courtesies that would otherwise be extended to a leader in person  apply when speaking on the phone.  Let’s look at a couple of examples:

Military Phone:  When answering a military phone usually the unit has an SOP, policy letter, or the instructions are provided in a verbal briefing to the Soldier who will answer the phone.  Typically it goes something like this:

Charlie Battery 1st of the 35th Field Artillery, SPC Jones speaking, this line is not secure.  How can I assist you?

Civilian Phone:  When answering a personal phone the Soldier should answer in a manner that is considered reasonably acceptable for answering a phone.  Once the individual on the line identifies themselves as a member of the military the Soldier is bound to apply all military customs and courtesies appropriate and should speak as if the conversation was taking place in person.

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Mark is a Retired Command Sergeant Major with 26 years of military leadership experience. He held 3 military occupational specialties (Field Artillery, Nuclear Weapons Tech, and Ammunition Ordnance). Mark is one of the leading military authors in the fields of leadership, counseling, and training.

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