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Is there a regulation that spells out phone courtesy when speaking to leaders?

Army Counseling Software - Include over 250 Army Counseling Examples

There is no specific regulation that covers phone courtesy. However when talking on the phone all other military customs and courtesies that would otherwise be extended to a leader in person  apply when speaking on the phone.  Let’s look at a couple of examples:

Military Phone:  When answering a military phone usually the unit has an SOP, policy letter, or the instructions are provided in a verbal briefing to the Soldier who will answer the phone.  Typically it goes something like this:

Charlie Battery 1st of the 35th Field Artillery, SPC Jones speaking, this line is not secure.  How can I assist you?

Civilian Phone:  When answering a personal phone the Soldier should answer in a manner that is considered reasonably acceptable for answering a phone.  Once the individual on the line identifies themselves as a member of the military the Soldier is bound to apply all military customs and courtesies appropriate and should speak as if the conversation was taking place in person.

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Mark is a Retired Command Sergeant Major with 26 years of military leadership experience. He held 3 military occupational specialties (Field Artillery, Nuclear Weapons Tech, and Ammunition Ordnance). Mark is one of the leading military authors in the fields of leadership, counseling, and training.

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